CLK 12R - Customer Service Representative

Posting Title
CLK 12R - Customer Service Representative

Position Classification
Clerk R12

Union
GEU

Work Options
On-Site

Location
Kaslo, BC V0G 1M0 CA (Primary)

Salary Range
$52,803.18 - $59,607.79 annually

Close Date
6/15/2023

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Citizens' Services

Ministry Branch / Division
Service BC

Job Summary

A multi-faceted role in a quality service environment

If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after. As a Customer Service Representative with Service BC in Kaslo, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public's needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

Job Requirements:

• Minimum grade 12 graduation required, or equivalent (GED).
• Experience providing customer/client service experience.
• Experience with conflict management and dealing with emotionally charged individuals or groups.
• Clerical/admin experience, education and/or relevant training.
• Experience in word processing and other computer applications such as MS Word, Outlook, Excel
  

Preference may be given to applicants with the following:

• Diploma or Certification or higher in human resources management, business administration, financialmanagement or other related field from a recognized institution.
• 6 months or more of experience in any of the above requirements.
• Completed a training program focused on customer service/service excellence.
• Experience providing service through multiple channels (e.g., in-person, phone, email).
• Clerical and Administrative office experience in a public service (Municipal, Provincial, Federal)environment.
• Experience in handling financial transactions (e.g., payment processing, cash handling) from thepublic.
  

For questions regarding this position, please contact Lexie.Mogg@gov.bc.ca

About this Position:
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.
This position has full time on site requirements

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.

Additional Information:.
CRC - A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Administrative Services

Category

Administrative Maintenance and Technicians