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Consultant, Quality Risk Management (QRM)

Full Time
3 days ago
Job Type:Permanent
Reference code:125800
Primary Location:Toronto, Ontario, Canada
All Available Locations:Toronto, ON

Our Purpose
Have many careers in one Firm.
Experience a firm where wellness matters.
Build a network of colleagues for life

The Risk Advisory Quality & Risk Management Centre of Excellence (RA QRM COE) supports the RA practice in embedding a culture of quality throughout the engagement lifecycle. Working with the Firm's RA QRM with teams located both in Canada and Chile, the RA QRM COE focuses on the client acceptance and engagement acceptance (CAEA) process.

What will your typical day look like?

As a QRM team member, you will focus on reviewing and approving CAEAs (Client Acceptances and Engagement Acceptances), proposals, and contracts with a risk lens as part of the opportunity pursuit process.
Specific responsibilities include:
• Monitoring the quality and completeness of submitted CAEAs and engaging with teams to provide timely feedback.
• Assessing eligibility of opportunities for CAEA fast track scenarios
• Interacting with RA leaders and managers to provide guidance and education to teams on how to complete CAEA and navigate CRM processes.
• Escalating issues when appropriate, using judgment related to the client situation, urgency of the information requirements.
• Analyzing and summarizing trends that may indicate topics for training or need for process adjustments.
• Reporting on CAEA quality and completeness.
• Learning to use the firm's technology solutions, including Siebel Customer Relationship Management (CRM) system, CAEA application, IT Service Now.

About the team

This role is part of a team, reporting into a RA QRM Senior Manager. It allows for collaboration, experience and exposure in Canada and Chile, along with interaction with other QRM and internal teams. This role will also involve other activities to support the RA QRM team on a project basis or as needed.

Enough about us, let's talk about you

• 2-4 years of work experience in compliance or risk management; legal experience is an asset
• Previous working experience in professional services with knowledge of risk processes is preferred
• University bachelor's degree, ideally financial or business-related
• Well-developed analytical and research abilities
• Ability to extract and analyze data from different applications, such as CRM and CAEA reports-experience with reporting/visualization tools will be an asset
• Strong analytical and problem-solving skills with ability to resolve issues within area of responsibility
• Solid verbal and written communication skills
• Effective organizational and interpersonal skills with abilities to effectively influence others, work with senior leaders and own and manage the end-to-end process for tasks assigned
• Demonstrated collaboration and teamwork skills, with ability to work in a fast-paced environment
• Interest and willingness to learn about risk and independence policies
• Proficiency with technology systems considered an asset
• English language required, French is an asset
• Role can be based out of a location in Canada

Total Rewards

The salary range for this position is $48,000 - $86,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our shared values
While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.
They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.
Every day, we live our Purpose through the following five shared values:
  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We're also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mindset, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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