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Manager, Client Services

Full Time
6 days ago

Do you have experience leading multi-disciplinary teams with a passion to make a difference in the recovery and return to work of persons injured in the course of their employment? Are you agile and thrive in a dynamic environment that is growing and evolving? If so, please consider joining our team in Return to Work Services.

As a Manager, Client Services, you'll be responsible for managing operations within the department and for leading interdisciplinary claims management teams focused on the rehabilitation and return-to-work of persons injured in the course of their employment. You'll be responsible for ensuring departmental and organizational goals and key performance indicators are met, promoting and fostering continuing quality improvements and innovation, and creating a supportive work environment with open communication and team work.

In this role of Manager, Client Services, your work will be aligned with our core values - service, integrity, accountability, partnership, and innovation. Your role will bring these values to life every day through your respectful, caring, knowledgeable, understandable, and responsive character.

How you'll make a difference: You'll provide compassionate, supportive service to people injured at work.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work primarily from your B.C. home and occasionally attend one of offices withiin our Province.

What you'll do

As a Manager, Client Services you will:

  • Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities
  • Lead and motivate teams in providing excellent customer service
  • Assign work to the team to maintain optimum service levels
  • Provide leadership, advice, guidance, and direction on policies, business plans, and operational matters
  • Manage and administer the annual operating budget
  • Hire and orient employees, set performance goals and mentor and coach employees in achieving performance targets and career development
  • Foster a constructive labour relations environment within the department by dealing proactively with issues
  • Act as an ambassador for WorkSafeBC to the community with respect to divisional services
  • On occasion, travel throughout the province

Is this a good fit for you?

We're looking for someone who can:
  • Take initiative; be self-aware with a desire for continuous personal and professional development and growth
  • Be nimble and energized by change, and find new and innovative ways to deliver outstanding quality service to external and/or internal clients
  • Provide subject matter expertise and teach and coach others in the areas of return to work planning, functional activities, critical job demands analysis, and removing barriers to return to work
  • Lead by example, resolve conflict, and accept responsibility for your actions and actions of those you guide, creating an environment that motivates, promotes trust, encourages and supports your team, enabling them to fully contribute and reach their potential
  • Listen to understand, facilitate meetings and conversations to influence and persuade others, clearly articulate ideas, and confidently present and summarize information that is appropriate to the intended audience
  • Achieve positive outcomes despite stressors - demonstrating a high level of personal resiliency, applying strong organizational and time management skills
  • Work effectively and establish respectful, productive working relationships with a variety of individuals from diverse backgrounds
  • Make decisions, proactively identify problems, gather and analyze relevant information, and use good judgement in resolving issues and determining a course of action

Your experience and educational background:
  • A post-secondary degree - A degree in a health-related field is an asset
  • A minimum of five years of related experience in a leadership role
  • Knowledge of the Workers Compensation Act and claims adjudication experience is an asset

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:
  • Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
  • Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experience that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:
  • Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
  • 4 weeks of vacation in your first year, with regular increases based on years of service
  • Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
  • Optional leave arrangements
  • Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Want to apply?
  • Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
  • Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.
Management and Executive