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Microsoft (MS) Teams Specialist

Full Time
3 days ago

About Us: 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients. This position will report to the Vice President of Professional Services. 

Position Overview: 

Microserve is looking for a MS Teams Specialist to join our remote Professional Services team. The successful candidate must be an expert on Microsoft Collaboration technologies, primarily MS Teams.  

The primary purpose of this role is to provide consulting and implementation services to Microserve’s clients.  Working in partnership with Microserve’s sales organization you will contribute to the successful growth of Microserve’s MS Teams Collaboration professional services.  

We are looking to fill this role anywhere within Canada with an understanding the successful candidate will need to overlap a minimum of 5 working hours within the Pacific Standard time zone.  

Key Areas of Accountability: 

  • Act as a SME in partnership with Microserve’s Account Managers to grow Microserve’s Collaboration practice through working with small and midmarket through enterprise organizations 

  • Create Statement of Works (SoW) and proposals for collaboration offerings, including the development and maintenance of proposal templates 

  • Develop and maintain professional services deliverables such as Teamwork and/or Collaboration assessments and/or related controls assessment or maturity reporting 

  • Conduct workshop sessions with our clients to drive Microsoft 365 based requirements gathering, assess current infrastructure for MS Teams deployment including enterprise telephony 

  • Provide quality project execution through collaborative consulting with each of our clients; from assessments to implementations for Chat, Conferencing, Calling or other related technologies such as Azure AD Identity Management. 

  • Preparation and presentation of information to clients  

  • Responsible to create solution design documents that describe and explain solutions attributes and associated benefits 


  • Experience in delivering Microsoft Teams and related projects (Chat, Meetings, Telephony, Devices) from design through to implementation 

  • Relevant certifications (ITIL, Microsoft 365 Certified: Teams Administrator or Enterprise Administrator Expert) would be considered an asset 

  • Experience in delivering Microsoft Teams and related projects (Chat, Meetings, Telephony, Devices) from design through to implementation 

  • Excellent written and verbal communication skills – including ability to write proposal and RFP response content 

  • A minimum of 5 years demonstrated experience in Information Technology 

  • Minimum of one year experience with practical application of MS Teams Unified Communications   

  • A minimum of two years demonstrated experience with Azure and O365 architectures  


  • Relevant Post-Secondary education is desirable  

  • Experience in delivering client presentations and workshops is desirable 

  • Experience in the creation and implementation of M365 Governance models (naming conventions, policies, retention, etc.) 

  • Experience working for a Service Provider and in a role that involves pre-sales and service delivery to clients 

Information Technology