You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

North Island Area Manager

Location
Canada
Details
Full Time
9 days ago

Want to join a growing, strategic, dynamic company? Join us!

Signing Bonus Offered!

 

Title: North Island Area Manager

 

Why join our team?

 

  • Locally owned and operated
  • Competitive wages
  • Extended health and dental plan
  • Paid volunteer days
  • Anniversary bonus
  • Education and tuition reimbursement
  • Donation matching
  • Annual health and wellness reimbursement
  • Product discount and staff discount to all our brands
  • In-house training and certifications
  • Opportunity for growth and advancement/leadership development
  • Refer a friend… we’ll pay you!
  • FUN working environment – theme days and annual parties
  • Flexible schedule
  • Socially responsible
  • Inclusive culture

 

Who is the Truffles Group?

 

Locally owned and operated, The Truffles Group has been advancing Vancouver Island’s hospitality, tourism and beverage retail industries for over 25 years. During this time, we have grown from 1 employee to over 350!

 

Guided by our founder Don Calveley’s entrepreneurial spirit and dedication to business excellence, The Truffles Group continues to push the boundaries of innovation and service to create memorable and lasting customer and employee experiences.

 

We continue to grow and build our business responsibly and ethically on a foundation and commitment to our core values: Quality, Integrity, Community, Growth, and FUN!

 

If you share our values, are entrepreneurial, and have a passion for detail, service, and are methodical we want to hear from you!

 

Purpose

 

The North Island Area Manager is responsible for overseeing the daily operations of all Cascadia Liquor locations north of Greater Victoria. Working remotely and reporting into the Operations Manager, the North Island Area Manager will work closely with store General Managers (GMs), the Merchandiser and Educational Trainer to drive operational excellence, provide industry leading customer service, generate revenue, implement strategic initiatives, and provide strong people management. The North Island Area Manager will ensure all policies and procedures are being followed, coach for an elevated guest and team experience, make recommendations on new procedures to drive efficiency, and ensure operational consistencies between all Cascadia Liquor locations.

 

This position is hands on working closely with the management team to champion the great working environment & culture that has been created by Cascadia Liquor and The Truffles Group. The North Island Area Manager will provide a culture of knowledge, engagement, and trust for our team and guests.  This is an excellent opportunity to progress your career, lead a strong and dynamic team and join a management group with strong vision.

 

Accountabilities

 

  • Oversee the daily operations for all North Island locations and develop and maintain operational efficiencies
  • Act as a backup for GMs to cover vacation and sick time and working on the floor when necessary
  • In conjunction with the Operations Manager and Director of Operations & People (TTG) implement strategic initiatives, drive revenue, manage expenses and ensure an elevated guest and team experience.
  • Responsible for all people management functions for Cascadia locations in the North Island area and act as support to the GMs as required, including but not limited to:
    • Conduct 90 day and annual performance reviews for all direct reports
    • Ensure all direct reports conduct 90 day and annual reviews for their team
    • Work with GMs to ensure proper recruiting, and onboarding processes in line with all relevant legislations and company policies
    • Be the first point of contact for performance related concerns
    • In conjunction with GMs, Operations Manager and HR, manage employee leaves and resource planning
    • Ensure GMs hold regular staff meetings and attend these meetings
  • Work with the Operations Manager to coach, train & develop management roles within Cascadia for succession planning
  • Weekly one-on-one visits and meetings with all North Island GMs
  • Participate in “all GM” meetings that take place once per month
  • Work with the GMs and property management companies to ensure the overall maintenance of the stores
  • Work with GMs to ensure cultural & staff initiatives are developed and maintained
  • Support and work with the Operations Manager to ensure all company guidelines are being met
  • Provide support and coaching to the GMs with any operational concerns that require a higher-level attention
  • Review monthly financials with GMs and Operations Manager and make recommendations for ways to increase sales, maximize margins, and reduce expenses

Required Education, Skills and Qualifications

 

  • 3-5 years’ experience in retail or hospitality management, with over 3 years in a senior management position.  Experience in the liquor retail industry is considered an asset
  • Demonstrated experience in people management, driving operational efficiencies and providing an elevated guest experience through service, brand, and store appearance
  • Strong business acumen with the ability to understand business and financial metrics and make recommendations
  • Strong ability to analyze data and understand trends to formulate decision making
  • Ability to lead a large team with confidence, compassion & support
  • Strong communication skills and the ability to manage and motivate people
  • WSET 3 or equivalent, Certified Cicerone and Spirits Certification an asset
  • Serving it Right certification required
  • Strong skills in MS Office, retail POS systems
  • Completion of a successful background check

 

As a Truffles Group team member, you will…

 

  • At all times faithfully, industriously, and to the best of your ability, experience, and talents, perform your job responsibilities to the reasonable satisfaction of your Employer.
  • Work at such locations as the Employer may from time to time require.
  • Use your best efforts to promote and advance the Business and the affairs of the Employer.

 

Hours of Work

 

Working hours will generally occur from Monday to Friday, 40 hours per week. The hours of work may vary and may be irregular and will be those hours required to meet the requirements of your job.

 

Inclusion

 

We value you!

Your background, your perspective, your uniqueness, your talent.

We value all things that make you, YOU!

#diveristy #equality

 

The Truffles Group is an equal opportunity employer.  Should you require accommodation during the recruitment process, please reach out to Helen Imber at helen@trufflesgroup.com

 

If this position sounds like a perfect fit for you, please send your resume and cover letter to helen@trufflesgroup.com.  

 

Successful applicants must be fully vaccinated (defined as 14 days having elapsed since receipt of a second dose of one of the COVID-19 vaccines approved for use in Canada and compliance with any other related public health order, recommendations or guidelines respecting vaccination) and show proof of vaccination as a condition of employment and prior to starting work

 

Disclaimer Clause

 

The above statements are intended to describe the general nature and level of the work being performed by the employee assigned to this position.  There is no exhaustive list of all duties and responsibilities, knowledge, skills, abilities, physical job demands and working conditions associated with this position.

Category
Management and Executive