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Senior Communications Manager - TELUS Business Solutions

Reference ID: COM00409-18

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TELUS is a great place to work. You can see it in our team members. The TELUS team's diversity and its members' unique contributions set us apart from the competition. Our success is founded on our brand promise, the future is friendly, as well as on our team members' tireless dedication to putting our customers at the heart of everything we do. TELUS offers a broad range of innovative products and services in every information technology and telecommunications sector.

Our team members include people like you, enthusiastic, creative, passionate and energetic. We think you'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.

You'll also find plenty of satisfaction in our high-tech work environment: competitive compensation, a full range of benefits, a share purchase plan, and flexible scheduling and workplace options. Join the TELUS team, and make your future friendly too.

Position Overview:

Reporting to the Director of Communications, the Senior Communication Manager will be responsible for all internal communications as well as deployment of select external outreach strategies for the TELUS Business Solutions (TBS) team.

In addition to managing strategic communication initiatives, the successful candidate will develop internal communication plans for various initiatives and programs help manage organizational changes, advise senior leaders on internal and external visibility, draft a variety of communication across a variety of optimal internal communication channels, and work with a corporate stakeholders throughout the country.


The successful candidate will work as a member of the Communications team and be responsible for helping to:
    •Develop and implement communication plans with consistent messaging while supporting achievement of specific objectives •Manage the communications strategy for internal organizational changes including developing and execution of strategy, project management, and risk assessment •Advise senior leaders on all issues surrounding communications and external outreach •Develop strategies which instill team member pride and engagement •Drafts revise, edit, and produce a broad range of communication tools, including memos, bulletins, articles, toolkits, organizational announcements, presentations and speaking notes, targeting a variety of internal audiences •Draft, revise and edit external speeches for the President and senior executives •Develop and manage strategic, event and program-based initiatives individually and/or in collaboration with cross-functional supporting teams •Work collaboratively with key stakeholders in media relations, government relations, and investor relations teams to deliver communication services and programs that drive the company's business priorities and align with our brand •Advise internal clients on communication strategies, channels, and tactics which best address their needs, and works closely with her/his corporate communication colleagues •Create and support all special internal communication projects •Manages content generation for internal events, including senior leadership roadshows •Updates and refreshes communication tools based on emerging technologies and the company's communication objectives •Proposes and tracks key performance indicators for communications •Builds and manages a permanent network of dialogue and consultation with various internal stakeholders and partners •Rigorously monitors budgets for all projects


Required Skills & Abilities:
    •Excellent writing ability and mastery of English •Writing ability and mastery of French is an asset •Excellent understanding of the strategic policies, practices and principles of internal communications for a large, national corporation •Strategic vision and business acumen, results-oriented approach, and a marked focus on client satisfaction •Strong ability to analyze and summarize, and skilled in grasping and articulating complex situations or issues •Ability to adapt to a challenging and rapidly-evolving work environment, multi-task, manage budgets, juggle multiple requests, prioritize projects, and meet tight deadlines •Strong ability to manage organizational challenges •Outstanding skills in drafting communication plans, bulletins, articles, presentations, communication toolkits, speeches, and other documents •Very good understanding of task-specific software and tools: Microsoft (MS) Office such as PowerPoint & Excel, the Internet •Ability to effectively collaborate with a variety of stakeholders and build business partnerships •Familiarity with the telecommunications sector an and video/digital communication technologies is an asset

Required Background:
    •University degree in Communications, Journalism, Writing, Human Resources or Public Relations

Required Experience:
    •Minimum of 10 years of experience on a Corporate Communications team, preferably for a major national company

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: February 14, 2019
Closes: April 15, 2019
Email Address:
Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...