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Tier 2 Technical Support Specialist - WCG Services

Full Time
Like WCG, you believe in the power of work to transform lives. As the Tier 2 Technical Support Specialist, you'll be responsible to provide support for various WCG departments and programs as the all-around, front-line information and Help resource.

The Technical Support Specialist provides Level II technical support with respect to software applications and hardware for employees and clients located nationwide. Responsible for assisting Level I personnel to solve technical problems and for investigating elevated issues by confirming the validity of the problem and seeking known solutions related to these more complex issues. This Tier 2 support role will handle calls, emails, and manage a Service Desk support ticketing system while maintaining excellent customer service. Other duties include support for IT-related and physical systems such as security and telephony.

Location: Remote - Vancouver Island, BC (must have ability to review inventory at the Victoria Support Centre once a week)

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Additional Info

Job Type : Full-Time

Location : Victoria, BC, Vancouver Island, BC, Remote

Experience Level : Intermediate Level
Information Technology