You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
BMO

Virtual Position - Bilingual Collections Associate, Early Stage

BMO
Location
Canada
Details
Full Time
5 days ago
Address:
VIRTUAL61 - HomeRes - QC - BMO

Job Family Group:

Customer Shared Services

100% Virtual position, can be located anywhere in Canada

Permanent position

Full time (37.5 hours/week), Hours of operation are Monday to Friday from 7AM-11PM, Saturday from 8AM-4PM and Sunday from 1PM-7PM

Start Date: October 31st 2022

Are you a strong problem solver who understands that life can throw unexpected things our way?

A trusted and reassuring presence, our team members are there for our customers at their most vulnerable. As the first point of contact for customers in hardship, we are here to listen, get to the root of the problem and find the best way to set people back on the path to financial confidence and freedom.

This role would suit someone who puts people at the heart of everything and gets satisfaction from finding the right-fit solution. No two days, customers, or problems are the same and our agents know that their work has real-life impact on the people we help. Sound good? Apply today!

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life . It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO Financial Group strives to create a workplace that:

  • Values new ideas, different perspectives and the opinions of all employees;
  • Promotes teamwork and draws on the strength of each employee;
  • Supports individual needs & welcomes and celebrates our differences;
  • Provides the tools and resources so that each employee can contribute to their full potential


Working together, we are creating an organization that is built upon and driven by a winning culture and sets the standard for the financial services industry.

Employee Value Proposition :
  • Flexible work schedule including possible, work from home position
  • Working environment that values equity, diversity, inclusion and growth


Mandate ESOP Dialer agent:

The Early Stage Collections, Call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. Dialer agents are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e.. Reduced or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of BMO borrowers. Agents are expected to meet specific quality and metric targets align with the LOB.

Daily Responsibilities:
• Perform In-bound/Outbound collections call to clients regarding passed due payments

• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement

• Offer Hardship solutions to customers by completing risk assessments
• Perform other related service responsibilities as required

• Document all activity details in appropriate systems

• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups.

• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities.

Required Skills:

• Strong BILINGUAL communication and writing skills - French/English**
• 2 years of previous call center or customer service experience

• Basic understanding of Consumer Collections and relevant functional procedures
• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
• Strong communication and negotiating skills

• Proven ability to work effectively in a fast-paced environment

• Proven ability to multi-task, prioritize workload and meet deadlines

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Category
Customer Service and Support

The #1 Podcast for Jobseekers

Latest Episode:

#73 - Best Buy Canada - Growing a Career Through Unexpected Opportunities

Interested in jobs like this?

Sign up for email alerts
Get job alerts

About BMO

THERE’S NEVER BEEN A BETTER TIME TO BE PART OF BMO. We’ve set our sights on being the bank that defines great customer experience. Our customers’ needs are changing and so are we. Everyone who wo...

Read More
Industry
Banking & Finance
Size
10,000+ employees