Work Location:
Mississauga, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$69,700 - 115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Canadian Branch Infrastructure is an integral part of Branch & Infrastructure Technology Solutions in the Servicing & Digital Enablement Platform. Our team provides support for the Retail Branches indirectly, by working closely with the Retail Business and the various teams introducing new technologies and updates, providing retail lab test devices, and investigating / recommending new technology for the retail branches. Our team supports these various initiatives from conception, to testing right to completion of production rollout.

Job Accountabilities - What You'll Do

As an integral part of the Canadian Branch Infrastructure team, you will be assisting our various retail partners as they request retail hardware in the Creekside Lab. From provisioning to setup and providing guidance to the various partners to ensure their testing is completed successfully, thoroughly and in a timely manner. You will also be called upon to perform Stability Analysis which will ensure that the changes being tested do not adversely impact other applications on the retail platform. With the Creekside lab location also the location of various network testing, you will be a trusted partner in providing the network team they support they require in testing the various network configurations in our retail environment.

As a valued member of our retail Lab Management team, you will:

• Consistently deliver outstanding customer service by actioning requests in a timely manner so timelines are not impacted and by providing support through your knowledge of the Canadian Retail Platform and applications.
• Give specialized support (like research, installation, configuration, provisioning, systems support) and meets or exceeds established standards/service levels, while minimizing operational risk.
• Build, deploy base infrastructure components (e.g. servers, operating systems, middleware) for all environments.
• Maintain base infrastructure components, work with third parties to report problems, and receive fixes.
• Monitor system lifecycles, ensure specifications and functionality support our objectives and architecture decisions, redevelop when necessary.
• Conduct research, build solutions, maintain documentation.
• Provide quality service and solutions to clients by promptly communicating, escalating and resolving issues.
• Design, review, integrate application requirements (functional, security, integration, performance, quality, operations etc.).
• Help evolve the base infrastructure and operational environment, deploy new technologies.
• Use metrics to monitor environment performance, pinpoint ways to boost performance and resource utilization.
• Execute test plans, monitor, report results, resolve issues which may include that you identify and address application and data, cross-capability and cross-release issues.
• Maintain secure computing facilities and technical infrastructure and architecture.
• Be aware of and follow necessary processes/standards, business technology architecture, risk and production capacity guidelines.
• Know and follow both disaster and business recovery plan standards, policies and procedures.
• Gain knowledge of TD services, applications, infrastructure, analytical tools and techniques, industry trends.
• Embrace teamwork to resolve critical service issues.

Work Model

You'll work primarily onsite at the Creekside location. However, some of your work activities can be performed independently, allowing you to spend some of your time at your secure, private workspace with a stable internet connection. The hiring manager will provide more information about how this works for their team.

Job Requirements - What You Need to Succeed

We're proud of the work we do to support Canadian Retail with our various partners. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.

Required:

Undergraduate Degree or Technical Certificate.

3-5 years relevant experience.

Experience in the Canadian retail banking environment, financial services or customer-focused service industries

Commitment to staying abreast of industry and business trends.

Readiness to serve as a technology, trends and processes "go-to" resource.

Ability to work with stakeholders to configure, upgrade and administer business applications and systems of moderate to high complexity, under minimal management supervision.

Strong ability to perform problem determination, including data gathering and analysis.

Great comfort-level acting as a reference for team or clients.

Ability to develop scripts to address gaps in the application/system, to simplify and enhance the application and system environment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet